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VOICE

PBX

dve cloud

DVE cloud PBX

DVE Cloud can provide you a complete end to end voice solution to fulfill specific needs and requirements. DVE Cloud SIP service integrates into existing infrastructure and can be rolled out over a generic internet link or a private voice link direct into the Cloud PBX.

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DVE Cloud works closely with third party IT companies that look after the customers equipment when implementing voice, to ensure a smooth cutover experience for customers and their involved IT/Communications parties.

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Yealink T54W

16 Line IP HD Phone

4.3" 480 x 272 colour screen

27 Programmable DSS Keys

HD voice

Dual Gig Ports

Built in Bluetooth & WiFi

USB 2.0 Port

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Yealink T58A

16 Line IP HD Android Phone

7" 1024 x 600 colour touch screen

HD voice

Dual Gig Ports

Built in Bluetooth & WiFi

USB 2.0 Port

No Camera Included (attachable camera optioned)

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Yealink T57W

16 Line IP HD Video Phone (Non-Android)

7" 800x480 colour touch screen

HD voice

Dual Gig Ports

Built in Bluetooth and WiFi

USB 2.0 Port

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Yealink EXP50

16 Line IP HD Android Video Phone

4.3" 272x480 colour screen

60 DSS Keys

USB 2.0 Port (Headset or WiFi adaptor)

Up to 3 can be attached to the T54 and T57 handset range

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Grandstream
HT802

Connection module for all analogue devices

 

Supports 2 SIP profiles through 2 FXS ports and a single 10/100Mbps port

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TLS and SRTP security encryption technology to protect calls and accounts

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Automated provisioning options include TR-069 and XML config files

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Yealink W53P

IP PoE Dect Cordless base and handset

Standby Time: 200H
Talk Time: 18h

Repeaters available

Up to 8 SIP accounts

Indoor/Outdoor Range: 50m/300m

Available on Desktop & Mobile

Communicator GO is a Desktop & Mobile Unified Communications application designed to provide business users with a set of features and benefits capable of transforming a companies communications system into a real powerhouse. It is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.


Features:
- Seamless roaming between mobile network and WiFi                                                        

- Automatic syncing with local extensions and smart device contacts list

- Voicemail
- Daily call reporting

- Easy to use call forwarding

- Call transferring

- On Hold

- Video meetings (Desktop only - Mobile devices coming soon)

 

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Voicemail
System Dashboard

DVE cloud

system 

features

Use quicklinks below to navigate to features.

voicemail

  • Authentication with PIN

  • Voicemail to E-mail (Optional Attachment)

  • Custom greeting messages depending

  • on status (Busy, Unavailable)

  • Voicemail operator support

  • Time zone support

  • Sounds per language

  • Limit voicemail length

  • Limit voicemail count

  • Voicemail Groups

  • Message Waiting Indicator (MWI)

system dashboard

  • System Dashboard

system extensions

  • System Extensions

  • Protocols: SIP, IAX2, DAHDI

  • Outbound Destinations Permissions

  • Enhanced Services

  • Caller ID control

  • Codec selection

  • Auto Provisioning

  • Voicemail

  • CSV Download

  • Departments

  • Communicator Modules and Editions

  • Desktop Apps integration

  • Mobile Apps integration

  • Call Recording

  • Least Cost Routing

queues

  • Strategy: Ring All

  • Strategy: Linear

  • Strategy: Least Recent

  • Strategy: Fewest calls

  • Strategy: Random

  • Strategy: Round-Robin with memory

  • Strategy: Random with penalty

ring groups

  • Incoming Call Confirmation

  • Strategy: All

  • Strategy: Round

  • Strategy: Round Memory

  • Strategy: Least Recent

  • Ringtone customisation

  • Caller ID customisation

  • Custom greeting

  • Exit Digit

DIDS

  • Destination: Caller ID Validation & Routing

  • Destination: Caller ID Replacement

  • Destination: Call Recording

  • Destination: Queue Priority

  • Force Codec

  • Strip Digits

  • CSV Upload

  • CSV Download

  • Destination: Extension

  • Destination: Multi-User Extension (DID Forwarding)

  • Destination: IVR

  • Destination: Queue

  • Destination: Voicemail

  • Destination: Conference

  • Destination: Remote Access

  • Destination: Trunk

  • Destination: Fax to E-mail

  • Destination: External Number

  • Destination: Phone Callback

  • Destination: Deny Access

  • Destination: Operation Times

  • Billing Specific Service Plan

  • Billing Use Billing Extension for Billing

outbound destinations

permissions

  • Destination Groups

  • Local Destinations

  • Other Networks

  • Special Routes

enhanced

services

  • Call Screening

  • Mobile Numbers

  • Speakerphone Page

  • Follow Me

  • Group Hunt

  • Call Forwarding

  • Do Not Disturb

  • Caller ID

  • Last Caller

  • Call Park

  • Instant Recording

  • Call Pickup

  • Call Filters & Blocking

  • Speakerphone Paging

  • Directory / BLF List

  • Speed Dial

  • Optional Web Callback

  • Delete Recordings

  • Listen to Recordings

  • Call Monitoring

  • Optional Phone Callback

  • Monitoring Conferences

  • Overhead Paging

  • Paging/Intercom

  • Remote Access

  • Personal IVR

  • Online User Directory

  • System Operation Times

  • Pause/Unpause Call Recording

custom

extensions

  • Custom routing via dial plan

hot

desking

  • Polycom

  • Yealink

monitoring

  • System Extensions

  • Trunks

  • Conferences

  • Queues

  • Queue Panel

  • Live Channels

queue

monitoring

  • Answered calls

  • Abandoned calls

  • Total calls

  • Calls Waiting

  • Average Calls waiting

  • Agents Logged

  • Agents on Call

  • Agents Idle

  • Agents not logged

  • Agents Not Ready

CDR

reports

  • CDR Search and Filters

  • Listen and Download Call Recordings

  • Delete Call Recordings

  • Make calls

  • Print recordings

  • E-mail recordings

  • Information about calls (CLIRs)

  • CSV Download

  • CDR Summary

CDR

statistics

  • Daily statistics

  • Compare data by day / month

  • Calls duration per month

  • Statistics per Extension

sounds & music on

hold

  • Sounds and Music on Hold

  • Sounds download / upload / conversion

  • Music on Hold customisation

  • Music on Hold options: files only, grouped per class

  • Music on Hold options: random selection

system

administration

  • Web Browser Administration

  • Role Based Administration

setup &

configuration

  • Unlimited Expandability

  • System Setup Wizard

  • Phones Auto Configuration/Provisioning

  • Trunks Auto Configuration

  • Service Providers Templates

pin-based 

IVR

  • CSV Upload

  • Expiry date per PIN

  • Destination per PIN

billing & service

plans

  • Billing rates per Destination Group

  • Time-Based Dialling

  • Minimum charge

  • Connection charge

  • Inclusive minutes

  • Billing increments

IVR directory

  • Search by First Name

  • Search by Last Name

  • Play Voicemail greeting for Name

DTMF access

codes 

  • Voicemail

  • Agents Login / Logout / 
    Pause / Not Ready

  • Call Recordings

  • Paging

  • Speed Dial

  • Other Networks

  • Call Forwarding

  • Group Hunt

  • Caller I

  • ​Follow Me

  • Call Parking

  • Music on Hold

  • Record greetings

  • Operation Times

  • Hot Desking

fax

  • SIP T.38 support

  • Sending faxes

  • Receiving faxes (E-mail)

  • Viewing faxes in TIFF / PDF format

  • FAX Cover page customization

  • Sending faxes between DVE Cloud instances (Remote FAX functionality)

GUI global

settings

  • Global Administrators

  • Site / Tenant Administrators

  • Date/Time format settings

  • Language settings (Internationalization support)

  • HTTP API

  • IP Address restrictions (blacklist/whitelist)

auto 

provisioning

  • HTTP/HTTPS provisioning with Authentication

  • TFTP provisioning

SIP transports 

supported

  • UDP

  • TCP

caller ID

validation & routing

  • Caller ID Validation & Routing

  • Match Explicitly

  • Match Partially

  • Custom Destinations identical to DID Destinations

customisation

& reliability

  • Customisation & Reliability

  • Services Monitoring

  • Powerful Reporting

  • System Backup

  • Custom Extensions

  • Custom routing via dial plan

conferences

  • Customisation & Reliability

  • Services Monitoring

  • Powerful Reporting

  • System Backup

  • Custom Extensions

  • Custom routing via dial plan

call reporting/

self care

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  • Destinations Permissions

  • Account details changes

  • Voicemail

  • Reports

  • Call Recordings

  • Enhanced Services

destinations

permission

​

  • Destinations Permissions

  • Account details changes

  • Voicemail

  • Reports

  • Call Recordings

  • Enhanced Services

operation

times

  • Operation Times

  • Default Destination

  • Custom Destinations for specific Day/Time Range

  • Control Open Days and Hours

  • Control Closed Dates and Hours

  • Custom Greeting

remote 

access

  • Destinations

  • Voicemail

  • Agent Login

SIP general

settings

  • Remote-Party-ID

  • SIP Debugging

  • QoS

  • NAT settings

  • Registrations

  • Codecs

  • RTP timers

  • SIP timer

  • MWI

  • Subscriptions

  • Video support

  • Desktop Applications

  • Optional OutCALL

  • Optional Presence Panel

  • Optional Fax Agent

  • Optional Communicator

  • Sound Converter

  • Optional CloudPBX Finder

CRM/CTI

integration on request

  • SugarCRM

  • Salesforce

  • ZenDesk

  • Zoho

  • Microsoft Dynamics CRM

  • Bullhorn

supported

browsers (GUI)

  • Internet Explorer 10+

  • Safari

  • Google Chrome

  • Firefox

System Extensions
Queues
Ring Groups
DIDS
Outbound Destinations Permissions
Enhanced Services
Custom Extensions
Hot Desking
Monitoring
Queue Monitoring
CDR Reports
CDR Statistics
Sounds & Music on Hold
Setup & Configuration
Pin Based IVR
Billing & Service Plans
IVR Directory
DTMF Access Codes
Fax
GUI Global Settings
Auto Provisioning
SIP Transports Supported
Called ID Valudation & Routing
Customisation & Reliability
Conferences
Call Reporting/Self Care
Destinations Permission
Operation Times
SIP General Settings
CRM/CTI Inegration on Request
Supported Browsers (GUI)
Remote Access
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